Kor Water Bottles

I love buying a new product that is functional and nice to look at. Naturally when I first saw the Kor water bottle I wanted one because of all the design features and because they are PBA free. I'm also trying to drink more water during the day which means bringing a bottle with me wherever I go. So I bought two and put them through the usual stresses that a water bottle goes through (excluding ever dropping them since they have a great handle to carry them!)

Anyway, about a week after I bought one of them I noticed a hair-line crack in the plastic at the lid hinge. It didn't really hamper the use of the bottle, but I also paid $35 for it and decided to put the customer service to the test.

A quick email to Catherine at Kor earned me a fast reply and the request for my mailing address so that they could send me out another bottle right away. I got to choose the colour and I received the new bottle within a week, shipped from California! Talk about a great response! Not only do I have a bottle that works well (until you buy one you may not be able to really appreciate the functionality) but I know that the company stands behind their products 100%.

Check out their site at www.korwater.com

They've earned the Madden Mark Seal of Approval!

The Madden Mark

Still in development, soon you will find posts with or without the Madden Mark. What is the Madden Mark you ask? Well its the mark of approval that will be attributed to a company when they have proven themselves in the customer service department.

This is of course only one gals opinion based on my singular interactions with a company but that one interaction can really tell a person alot about how customers are treated.

So there are a few criteria that I consider when awarding the Madden Mark. Its isn't all feeling, though I want to come away from my keyboard feeling good and like I got the service I deserved in the end. But I want a quick response time to my original email (it'll always be email too by the way...if they don't have email then you and I are likely not dealing with such archaic companies anyway). I want some kind of suggestion of how the issue can be resolved. That can take various forms, but a replacement product, my money back that kind of thing. I also like it when the person replying to my email provides a name...it gives it a more personal feel instead of some kind of formulated automatic response generator.

I definitely don't want to be referred to multiple departments creating more time and effort for me to follow through. Since we all know the more channels we have to navigate the more likely we are to give up on the whole thing and then we get now where...and that just proves that their attempt at customer service is to frustrate and confuse!

I'm sure as time goes on I can refine even further what constitutes the Madden Mark but for now its primarily speed of response to my email, offer of resolution to my problem and positive vibes...man.

deLux

So let's begin. Last winter I bought my daughter a pair of mitts and matching hat by the company deLux. You many have seen them...her set had a horse face on them but they had a wide range of various animals you could choose from. They were great quality...fully lined with a knitted wool exterior...she loved them.

Not long after though, one of the mittens split open at the seam. The hole was pretty big and considering that I had paid $35 for a pair of kids mittens I felt I should contact the company! So I went to their website (hooray the world wide web!) and fired off a pleasant email...I always find you get farther when you tell them how much you like the product! They replied right away asking for my mailing address so that they could send out another pair right away. No hassles, no problems and I received the new pair of mitts within the week!

Well deLux you deserve the Madden Mark!

Why We're Here

Every day consumers interact with companies in various ways. Most of the time the products and services that we consume from these organizations allow us to make our lives simpler or better. Sometimes the things that we buy don't live up to our expectations for one reason or another. That's when customer service becomes important. How many times have you tried to get some justice for a faulty product or bad services only to be treated poorly? We're here to expose companies, good or bad, solely on their customer service and share the results with our followers! We're also hoping to have some fun along the way!